Free Desktop Support Test with Certificate (L1/L2)

Check your desktop support skills with 20 practical questions drawn from real service desk work: Windows troubleshooting, networking basics, printers, BitLocker, Group Policy, accounts and ticket priority. Pass with 70% or more to get a free certificate of completion.

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What this test covers

  • Windows commands: ipconfig, sfc, chkdsk, gpupdate
  • Network troubleshooting: DNS, DHCP, APIPA, default gateway
  • Printers, Safe Mode, clean boot and System Restore
  • BitLocker recovery, TPM 2.0 and hardware upgrades
  • Account lockouts, Outlook password prompts and phishing reports
  • Ticket priority using impact and urgency

How it works

  1. Enter your name and tick the box if you want a certificate.
  2. Answer 20 random questions in 25 minutes. You can move back and forth between questions.
  3. Submit to see your score and an explanation for every question.
  4. Score 70% or more to download your certificate, with a unique ID anyone can verify.

Prepare with these guides

FAQ

Is this test really free?

Yes. There is no sign-up or fee. You only enter your name if you want a certificate.

Is the certificate an official certification?

No. It is a Techyami certificate of completion for an online practice test. It shows you completed and passed this assessment, and anyone can check it on our verification page. It is not affiliated with Microsoft, Cisco or any certification body.

Can I retake the test?

Yes, as many times as you like. You get a new random set of questions in a new order each time.

How do employers verify my certificate?

Each certificate has a unique ID. Share the verify link, or ask them to enter the ID at techyami.blogspot.com/p/verify-certificate.html.

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